Support

Frequently asked questions

Everything you need to know about the product and billing.
How do I create a store on your platform?
To create a store on our platform, simply sign up for an account and follow the prompts. You can then upload your designs or use our AI design generator to create new ones, and customize your store to fit your unique style and needs.
Can I use my own domain name for my store front?
Yes, you can use your own domain name for your store front if you wish. Simply follow the prompts during the setup process to connect your domain.
How do I sell my products?
To sell your products, simply add them to your store and promote them through social media, email marketing, or other channels. Our platform handles the production and fulfillment of your products, allowing you to focus on creating and promoting your brand.
Can I customize my store's design and branding?
Yes, our store front allows you to customize your store's design and branding to fit your unique style and needs. You can choose your own logo, color scheme, and layout to make your store your own.
Do I need to have my own website to use your store front?
No, you don't need to have your own website to use our store front. Your store front will be hosted on our platform, and you can link to it from your own website or social media accounts if you wish.
Can I use your AI design generator to create designs from scratch?
Yes, you can use our AI design generator to create designs from scratch based on a text prompt. Simply enter your text prompt and our mockup engine will generate a realistic sellable mockup of your product using popular AI text-to-image models.
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How do I create designs for my products?
You can create designs for your products using any image or logo, or by using our AI design generator to create designs based on a text prompt. Simply upload your image or enter your text prompt, and our mockup engine will generate a realistic sellable mockup of your product.
Can I use my own images or logos for my designs?
Yes, you can use your own images or logos for your designs. Simply upload your image and our mockup engine will generate a realistic sellable mockup of your product.
Can I use your AI design generator to create designs from scratch?
Yes, you can use our AI design generator to create designs from scratch based on a text prompt. Simply enter your text prompt and our mockup engine will generate a realistic sellable mockup of your product using popular AI text-to-image models.
Can I see a preview of my design before I upload it?
Yes, you can see a preview of your design before you add it to your store. Our mockup engine will generate a realistic sellable mockup of your product, which you can review before placing your order.
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How long does it take for my order to be fulfilled?
Our fulfillment network is designed to be fast and efficient. Most orders are fulfilled within a few days, although some products may take longer depending on their complexity and availability.
Do you offer expedited fulfillment options?
Yes, you can use your own images or logos for your designs. Simply upload your image and our mockup engine will generate a realistic sellable mockup of your product.
What shipping carriers do you use?
Our network uses a variety of shipping carriers, including USPS, UPS, and DHL, depending on the location and needs of the order.
Do you ship to international locations?
We have suppliers in North America, Europe, and Asia, and they are able to ship to over 180 countries.
Can I choose local suppliers for fulfillment?
Yes, we offer the option to choose local suppliers for fulfillment to reduce the carbon footprint of transportation. Simply select the local supplier option when placing your order.
Can I track my order once it has been shipped?
Yes, a tracking number will be provided once your order has been shipped. You can use this number to track the status of your order through our website or through the shipping carrier's website.
Do you offer returns or exchange service?
Yes, we offer returns and exchanges in accordance with each store's return policy. Please contact us for more information.
Do you offer warehousing services?
Yes, we offer warehousing options for those who need to store their products.
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Is there a free trial available?
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
Can I change my plan later?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
Is there a monthly fee for using your store front?
Yes, there is a monthly fee for using our store front, which is based on the number of products from our catalog you are selling and the number of orders. You can view our pricing plans to see which option is best for you.
How much does it cost to sell products on your platform?
You can change the email address associated with your account by going to untitled.com/account from a laptop or desktop.
Can I change my plan later?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
What is your cancellation policy?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.
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Do you offer custom labels or tags for my products?
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
Can I add custom packaging to my orders?
Yes, we offer custom packaging options for your orders. You can choose from a variety of packaging materials and styles, or you can work with our team to create custom packaging for your products.
Do you offer a fully managed service option where you handle the design, production, fulfillment, and customer service for me?
Yes, we offer a fully managed service option where we handle all aspects of the design, production, fulfillment, and customer service for you. This allows you to focus on other areas of your business, while we handle the details of creating and selling your products. Our team of designers, technologists, and customer service representatives will work with you to ensure that your products are created and
Q: Can I request a custom product that is not already in your catalog?
es, we offer custom product options for customers who are looking for something specific that is not already in our catalog. Simply contact us with your request and we will work with you to create the product you need.
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What types of products do you offer in your catalog?
Our catalog includes a wide range of products, including t-shirts, hoodies, mugs, bluetooth speakers, and promotional items. If there is a specific product you are interested in that is not listed in our catalog, you can request a custom product.
Are your products eco-friendly?
We offer a selection of eco-friendly products in our catalog, including organic cotton t-shirts and recycled polyester hoodies. If you are interested in eco-friendly options, please contact our customer service team for more information.
Can I request a product that is not already in your catalog?
Yes, you can request a custom product that is not already in our catalog. Simply contact our customer service team with your request and we will do our best to accommodate your needs.
What customization options are available for the products in your catalog?
Our products support a wide range of printing, sewing, and customization techniques, including screen printing, embroidery, digital printing, and sublimation. We also offer a variety of customization options, such as adding labels, tags, or custom packaging to your orders. Our team of designers and technologists are always looking for new and innovative ways to create high-quality products, so if you have a specific customization request, please don't hesitate to reach out to our customer service team for more information.
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